Extended service agreement - 3 years
Response time: Next Business Day (NBD)
Service type: On-site parts and labor
Support availability: 24x7x365
Support level: Advanced-level technicians
Case management: End-to-end with Technical Account Managers
Covers: Hardware and OEM software support
Parts: Prioritized access
Upgrade: From 1-year onsite warranty (virtual delivery)
Description
3Y Premier Support
Specification
Extended service agreement - 3 years
Response time: Next Business Day (NBD)
Service type: On-site parts and labor
Support availability: 24x7x365
Support level: Advanced-level technicians
Case management: End-to-end with Technical Account Managers
Covers: Hardware and OEM software support
Parts: Prioritized access
Upgrade: From 1-year onsite warranty (virtual delivery)