Specification
Service Type: Smart Net Total Care (SNTC)
Duration: 3 years
Support Hours: 8x5 (Monday-Friday, business hours)
Response Type: Next Business Day (NBD)
Coverage: Parts only
Device: Cisco ISR 1100 4-port with DSL Annex A, LTE Advanced, 802.11ac Wi-Fi
Support Includes: Hardware replacement, TAC technical assistance, device-level support