Specification
Service Type: Cisco SmartNet Total Care (SNTC)
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Term: 3 years
Coverage: ISR 4331 (2GE, 2NIM, 1SM, 4G FLASH, 4G)
Includes: Hardware replacement, software updates, TAC access, online self-help resources
Response Time: 1 hour for critical issues
