Cisco SmartNet Software Support Service (SWSS) upgrade providing comprehensive software maintenance, technical support, and access to Cisco experts for the CCE-PAC-CCX-PRM Packaged Contact Center platform. Includes minor and major release updates with 24/7 technical assistance.
Specification
Software Support Service (SWSS)
Contract Period: 1 year
Service Availability: 24/7 (24 hours a day, 7 days a week)
Support Channel: Phone Consulting + Online Resources
Includes: Major and minor software releases
Compatible with: CCE-PAC-CCX-PRM (Cisco Packaged Contact Center Enterprise)
Description
Cisco SmartNet Software Support Service (SWSS) upgrade providing comprehensive software maintenance, technical support, and access to Cisco experts for the CCE-PAC-CCX-PRM Packaged Contact Center platform. Includes minor and major release updates with 24/7 technical assistance.
Specification
Software Support Service (SWSS)
Contract Period: 1 year
Service Availability: 24/7 (24 hours a day, 7 days a week)
Support Channel: Phone Consulting + Online Resources
Includes: Major and minor software releases
Compatible with: CCE-PAC-CCX-PRM (Cisco Packaged Contact Center Enterprise)
