Cisco SmartNet Total Care Onsite service contract providing 8x5xNBD (8 hours, 5 days per week, Next Business Day) hardware replacement and technical support for Cisco ASR-9010-AC-V2 aggregation services routers.
Specification
Service Type: SmartNet Total Care (SNTC)
Response: 8x5xNBD (Next Business Day)
Hardware Replacement: Advance replacement with onsite support
TAC Support: 24x7 access to Cisco Technical Assistance Center
Software: Major and minor releases of Cisco IOS XR software
Coverage: Applicable to ASR-9010-AC-V2 router chassis
Features: Smart Portal, automated reports, security alerts, product lifecycle management
Description
Cisco SmartNet Total Care Onsite service contract providing 8x5xNBD (8 hours, 5 days per week, Next Business Day) hardware replacement and technical support for Cisco ASR-9010-AC-V2 aggregation services routers.
Specification
Service Type: SmartNet Total Care (SNTC)
Response: 8x5xNBD (Next Business Day)
Hardware Replacement: Advance replacement with onsite support
TAC Support: 24x7 access to Cisco Technical Assistance Center
Software: Major and minor releases of Cisco IOS XR software
Coverage: Applicable to ASR-9010-AC-V2 router chassis
Features: Smart Portal, automated reports, security alerts, product lifecycle management
