Specification
Service Type: SmartNet Onsite
Compatible Hardware: Catalyst 9200L 24-port PoE+ (C9200L-24P-4G-E)
Support Hours: 8x5 (8 hours/day, 5 days/week)
Response Time: One hour
Hardware Replacement: Next Business Day (NBD)
Includes: IOS software updates, 24x7 TAC access, on-site engineer support, extended cisco.com access
Coverage: Network Essentials license level
Duration: 1 year