Description
Cisco SmartNet Onsite support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, technical support, replacement parts and onsite field engineering services. This contract delivers 8x5 next-business-day (NBD) onsite service, with advance replacement parts delivered the next business day between 9 a.m. and 5 p.m.</description>
<parameter name="specification">Service Type: Cisco SmartNet Onsite Support
Support Level: 8x5 Next Business Day (NBD)
Coverage: Hardware and Software Support
Onsite Support: Yes
Hardware Replacement: Next Business Day
Response Hours: 8 Hours a day, 5 days a week (Monday–Friday)
TAC Access: 24x7 Cisco Technical Assistance Center
Software Support: Major and Minor Updates
Includes: Software updates, hardware replacement, technical support, onsite field engineering services
