Support hours: 8 hours/day, 5 days/week
Hardware replacement: Next Business Day
Onsite engineer: Yes, within 4 working hours
Includes: IOS software updates, TAC access
Service type: SMARTnet support contract
Applicable to: ISR 4431 (ISR4431/K9)
Support hours: 8 hours/day, 5 days/week
Hardware replacement: Next Business Day
Onsite engineer: Yes, within 4 working hours
Includes: IOS software updates, TAC access
Service type: SMARTnet support contract
Applicable to: ISR 4431 (ISR4431/K9)