Cisco SMARTnet Onsite 8x5xNBD extended service agreement for Catalyst 2960-CX switches. Provides on-site hardware replacement with next business day response, parts and labour coverage, and 24/7 technical support access via Cisco TAC.
Specification
Service type: Extended Service Agreement - On-site
Support hours: 8 hours a day, 5 days a week (9:00 AM - 5:00 PM, Monday-Friday)
Response time: Next Business Day
Hardware coverage: On-site replacement with parts and labour
Technical support: 24/7 access to Cisco Technical Assistance Center (TAC)
Software support: Major and minor IOS releases
Compatible with: Cisco Catalyst 2960-CX 8 Port PoE, LAN Base (WS-C2960CX-8PC-L and variants)
