Specification
Service type: Extended Service Agreement (ESA)
Support model: SMARTnet Onsite 8x5xNBD
Hardware coverage: On-site parts and labor replacement
Response time: Next Business Day (NBD)
Support hours: 8am-5pm Monday-Friday, excluding Cisco holidays
TAC access: 24/7/365
Compatible with: Cisco Catalyst 3650 Series switches (WS-C3650-24TD-S variants)
Includes: Software updates, TAC support, hardware replacement, diagnostic tools
