Description
Cisco Smart Net Total Care Onsite service includes installation of advance replacement parts. This 8x5x4 variant provides 4-hour response, 9 a.m. to 5 p.m., with same-day service if request is received before 1 p.m., or next business day service for requests after 1 p.m.</description>
<parameter name="specification">Service Type: SmartNet Total Care (SNTC) Onsite
Support Hours: 8 hours per day, 5 days per week
Response Time: 4-hour response
Parts & Labor: Onsite installation and replacement
Software Updates: Major and minor IOS releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Support for: Cisco ASR1000 series routers with IOS
