Cisco SmartNet Onsite service contract with 8x5x4 support for ISR4331-V/K9 routers, providing expert technical support, hardware replacement within 4 hours, and software updates.
Specification
Service Type: SmartNet Onsite (CON-OSE)
Coverage: 8 hours/day, 5 days/week, 4-hour hardware replacement
Support: 24x7 access to Cisco TAC
Software: Major and minor IOS releases
Compatible With: ISR4331-V/K9 and related variants
Hardware Replacement: 4 hours from fault diagnosis (during business hours)
Cisco SmartNet Onsite service contract with 8x5x4 support for ISR4331-V/K9 routers, providing expert technical support, hardware replacement within 4 hours, and software updates.
Specification
Service Type: SmartNet Onsite (CON-OSE)
Coverage: 8 hours/day, 5 days/week, 4-hour hardware replacement
Support: 24x7 access to Cisco TAC
Software: Major and minor IOS releases
Compatible With: ISR4331-V/K9 and related variants
Hardware Replacement: 4 hours from fault diagnosis (during business hours)
