Specification
Service Type: Smart Net Total Care (SNTC)
Coverage: Onsite 8x5x4 (8 hours advance response, 5x8 hours support window, 4-hour onsite response)
Applicable Hardware: Cisco Catalyst 3650-24TS-E, WS-C3650-24TS-E-RF
Support: Cisco TAC 24/7 access, hardware replacement, software downloads
Term: Multi-year service contract