Cisco SmartNet Onsite support contract for the Catalyst 3850-48P-L switch with 8x5x4 service level. Provides software updates, TAC support, and onsite engineer support with 4-hour response time during business hours.
Specification
Support Coverage: 8 hours/day, 5 days/week
Response Time: 4 hours (onsite engineer)
Software Support: Major and maintenance releases of Cisco IOS
Technical Support: 24x7 access to Cisco TAC
Hardware Replacement: Subject to fault identification
Compatible Device: WS-C3850-48P-L (Catalyst 3850 48-Port PoE LAN Base)
