Cisco SmartNet Onsite 24x7x4 support service for Catalyst 3850-48T switches, providing four-hour onsite service response with hardware parts and labour available 24 hours a day, 365 days a year.
Specification
Service Level: Onsite 24x7x4 (4-hour response)
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Service Type: Hardware replacement with onsite labour
Advance Hardware Replacement: Included
Technical Support: Access to Cisco TAC
Online Resources: 24/7 self-help support
OS Updates: Included within licensed feature set
Smart Call Home: Optional proactive diagnostics
