Service type: ONSITE 24X7X4
Coverage: UCS-FI-M-6324 Fabric Interconnect
Response time: Onsite engineer within 4 working hours
Hardware replacement: Within 4 hours from fault diagnosis
TAC access: 24/7
Software support: Major and maintenance IOS releases
Support period: 24 hours, 7 days a week, 365 days per year
