Specification
Service Type: Onsite Hardware Maintenance
Service Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Covered Equipment: Cisco ISR 4351 (3GE,3NIM,2SM,4G FLASH,4G DRAM,IPB)
Service Duration: 1 Year
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: Major and minor OS updates
TAC Access: 24/7 Cisco Technical Assistance Center
Support Type: Onsite engineer dispatch included
Knowledge Base: Extended access to Cisco.com resources
