Specification
Service Type: Extended Service Agreement
Coverage: Onsite hardware maintenance and parts
Response Time: 4 hours
Availability: 24x7x365
Includes: Onsite engineer, parts, labor, and materials
Software: Major and minor IOS releases
TAC Support: 24x7 access to Cisco Technical Assistance Center
Applicable Equipment: Catalyst 2960-X 48 GigE, 4 x 1G SFP switches
