Specification
Service: SmartNet Total Care (SNTC)
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Coverage: Operating System (OS) updates and support
Hardware: Catalyst 2960-X 48 GigE PoE 740W, 4 x 1G SFP
Includes: IOS software releases, TAC access, next-business-day replacement hardware
