Specification
Service Type: SMARTnet Onsite
Response Time: 4 hours onsite
Support Hours: 24x7
Applicable Hardware: Cisco Catalyst 3650 24 Port PoE 2x10G Uplink (WS-C3650-24PWD-S)
Includes: Major and minor software updates, TAC access, onsite engineer dispatch, hardware replacement
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
