Cisco SmartNet Total Care onsite support contract for the C819H-K9 Hardened Secure Router, providing 24x7x2 hour onsite hardware replacement, TAC access, and software updates.
Specification
Service Type: SmartNet Total Care
Coverage: C819H-K9 Hardened Secure Router
Response Time: 24 hours per day, 7 days per week
Hardware Replacement: 2 hours from fault diagnosis with onsite engineer
TAC Access: 24x7 Cisco Technical Assistance Center
Software Support: Major and minor IOS updates
Service Term: Annual contract
