Specification
Cisco SmartNet Total Care service contract
Service level: 24x7x2 (24 hours/day, 7 days/week, 2-hour hardware replacement)
Support type: Parts-only (no onsite engineer)
Covers: Cisco A9K-MPA-8X10GE modular port adapter
Coverage includes: Hardware replacement, access to Cisco TAC, software updates
Response time: 1 hour (24x7)