Cisco SmartNet Total Care service contract providing 8x5 next-business-day parts replacement support (hardware only, no onsite engineer) for Cisco UCS C240 M5 servers. Includes access to Cisco Technical Assistance Center and software updates.
Specification
Service Type: SMARTnet Standard (Parts Only)
Response Time: 8x5 Next Business Day (NBD)
Coverage: Hardware replacement parts advance delivery by next business day
Support Hours: 8 AM–5 PM, Monday–Friday
Equipment: UCS C240 M5 server
Compatibility: 24 SFF + 2 rear drive bays (without CPU/memory)
Software: Major and maintenance release access
TAC Access: 24x7 access to Cisco Technical Assistance Center
Description
Cisco SmartNet Total Care service contract providing 8x5 next-business-day parts replacement support (hardware only, no onsite engineer) for Cisco UCS C240 M5 servers. Includes access to Cisco Technical Assistance Center and software updates.
Specification
Service Type: SMARTnet Standard (Parts Only)
Response Time: 8x5 Next Business Day (NBD)
Coverage: Hardware replacement parts advance delivery by next business day
Support Hours: 8 AM–5 PM, Monday–Friday
Equipment: UCS C240 M5 server
Compatibility: 24 SFF + 2 rear drive bays (without CPU/memory)
Software: Major and maintenance release access
TAC Access: 24x7 access to Cisco Technical Assistance Center
