Service Level: 8x5xNBD (8 hours x 5 days x Next Business Day)
Hardware Support: Advance replacement with NBD delivery
Software Support: Major and minor release updates
TAC Access: 24 x 7 access to Cisco Technical Assistance Center
Device: Cisco 888 G.SHDSL Security Router with ISDN Backup
Fault Reporting: 8 hours daily, 5 days weekly
Service Level: 8x5xNBD (8 hours x 5 days x Next Business Day)
Hardware Support: Advance replacement with NBD delivery
Software Support: Major and minor release updates
TAC Access: 24 x 7 access to Cisco Technical Assistance Center
Device: Cisco 888 G.SHDSL Security Router with ISDN Backup
Fault Reporting: 8 hours daily, 5 days weekly
