Service type: SMARTnet Total Care (SNT) 8x5xNBD
Hardware coverage: Parts only (no onsite engineer)
Response time: Next business day replacement
Fault reporting: 8 hours/day, 5 days/week
Software support: Major and minor Cisco IOS updates
Technical support: 24/7 access to Cisco TAC
Compatible with: A9K-MPA-4X10GE (ASR 9000 4-port 10GE Modular Port Adapter)
Contract basis: Annual renewal
