Specification
Service Type: Extended Service Agreement
Support Hours: 8 hours/day, 5 days/week (Monday-Friday, 9AM-5PM)
Response Time: Next Business Day (NBD)
Coverage: Hardware replacement
Compatible Device: Cisco Email Security Appliance C360 (ESA-C360-K9)
Support Services: Phone consulting, hardware replacement, software updates, proactive diagnostics
Access: Cisco Technical Assistance Center (TAC)