Cisco SMARTnet extended service agreement providing replacement with 8x5 response time and NBD (next business day) delivery for the SG350-52P-K9-NA switch. Includes next-business-day delivery of advance replacement parts, provided the request is received prior to 3pm depot time.
Specification
Service Type: Extended Service Agreement - SMARTnet (Parts Only)
Response Time: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases of Cisco IOS
Fault Reporting: Business hours (8 hours/day, 5 days/week)
TAC Access: 24x7 access to Cisco Technical Assistance Center
No onsite engineer included
Description
Cisco SMARTnet extended service agreement providing replacement with 8x5 response time and NBD (next business day) delivery for the SG350-52P-K9-NA switch. Includes next-business-day delivery of advance replacement parts, provided the request is received prior to 3pm depot time.
Specification
Service Type: Extended Service Agreement - SMARTnet (Parts Only)
Response Time: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases of Cisco IOS
Fault Reporting: Business hours (8 hours/day, 5 days/week)
TAC Access: 24x7 access to Cisco Technical Assistance Center
No onsite engineer included
