Service Type: SMARTnet Extended Service
Coverage: Hardware (parts only) with next-business-day replacement
Fault Reporting: 8 hours a day, 5 days a week (8x5)
Hardware Replacement: Next Business Day (NBD)
Software Support: 24x7x365 access to major and minor updates
TAC Access: 24x7x365 access to Cisco Technical Assistance Center
Compatible Device: Cisco Catalyst 3850 24-port 10G SFP+ switch (WS-C3850-24XS-E)
Service Model: Annual contract
