Cisco SmartNet SNTE 8x5x4 parts-only support contract for the VG204XM Analog Voice Gateway. Includes software updates, TAC technical support, and hardware replacement within 4 working hours.
Specification
Service Level: SNTE 8x5x4
Fault Reporting: 8 hours a day, 5 days a week
Hardware Replacement: 4 working hours from diagnosis
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Extended Cisco.com access: Yes
Equipment: VG204XM Analog Voice Gateway
Parts Only: Yes
Description
Cisco SmartNet SNTE 8x5x4 parts-only support contract for the VG204XM Analog Voice Gateway. Includes software updates, TAC technical support, and hardware replacement within 4 working hours.
Specification
Service Level: SNTE 8x5x4
Fault Reporting: 8 hours a day, 5 days a week
Hardware Replacement: 4 working hours from diagnosis
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Extended Cisco.com access: Yes
Equipment: VG204XM Analog Voice Gateway
Parts Only: Yes
