Specification
Service Level: 8x5x4 (4-hour response, 8 hours/day, 5 days/week)
Coverage: Software updates, TAC access, hardware RMA/replacement
Response Time: 4-hour response during business hours (9am-5pm)
Delivery: Next business day for RMA requests made by 1pm local depot time
Compatibility: Cisco Catalyst 3850 48 Port PoE IP Base (WS-C3850-48P-S, WS-C3850-48P-S-RF)
