Specification
Service Type: Cisco Smart Net Total Care (SNTP 24x7x4)
Coverage: Cisco UCS C220 M5 Rack Server
Response Time: 4-hour advance replacement parts
Support Hours: 24/7 including Cisco observed holidays
Includes: TAC technical support, software updates, hardware replacement, Cisco Services Connection portal access
Covers: Hardware failure diagnosis, parts replacement, major and minor software releases