Cisco SmartNet Total Care service contract providing 24/7/4-hour advance replacement parts support for the Cisco MDS 9396S Fibre Channel switch. Includes parts replacement only without on-site service.
Specification
Service Type: SMARTnet Total Care - Parts Only
Response Time: 4 hours
Coverage: 24 hours, 7 days a week, including holidays
Service Level: 24x7x4 (24-hour, 7-day, 4-hour response)
Supported Device: Cisco MDS 9396S (DS-C9396S-96EK9)
Parts Delivery: Advance replacement
