Specification
Service Type: Parts Only Support
Coverage: 24x7x4 (24 hours, 7 days, 4-hour response)
Response Time: 4 hours for advance replacement parts
Support Availability: 24 hours a day, 7 days a week, including Cisco holidays
Hardware Replacement: Not included (parts only)
On-site Engineer: Not included
TAC Access: 24x7x365 Cisco Technical Assistance Centre
Software: Major and minor updates included
