Specification
Service Type: SMARTnet Premium (SNTC)
Coverage: 24x7x4 (24 hours/day, 7 days/week, 4-hour replacement)
Hardware Replacement: 2 hours from fault diagnosis
Software Support: Major and maintenance releases of Cisco IOS
TAC Support: 24x7 access to Cisco Technical Assistance Centre
Compatible Device: Cisco VG310, VG310-RF, VG310-WS
Response Time: 1 hour (Premium tier)
Service Duration: Annual contract
Scope: Parts only, no onsite engineer installation