Specification
Service Type: Smart Net Total Care (SNTC)
Response Time: 24x7x4 (24 hours per day, 7 days per week, 4-hour on-site response)
Coverage: Hardware replacement, software updates, technical support
Applicable Hardware: Cisco Catalyst 3850 48-Port (12 mGig+36 Gig) switches
Support: Cisco TAC (Technical Assistance Centre)
