Cisco SmartNet Total Care extended service agreement providing 24x7x4 fault reporting and parts-only hardware replacement for Cisco Catalyst 3850 48-port network switches, with 24/7 access to Cisco Technical Assistance Center (TAC) and software support.
Specification
Service Type: SmartNet Total Care (SNTP)
Response Time: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Coverage: Parts replacement only (no on-site engineer)
Hardware Covered: Cisco Catalyst 3850 48-port switches
TAC Support: 24/7 access to Cisco Technical Assistance Center
Software Support: Major and maintenance releases
Replacement Hardware: Delivered by overnight express
Description
Cisco SmartNet Total Care extended service agreement providing 24x7x4 fault reporting and parts-only hardware replacement for Cisco Catalyst 3850 48-port network switches, with 24/7 access to Cisco Technical Assistance Center (TAC) and software support.
Specification
Service Type: SmartNet Total Care (SNTP)
Response Time: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Coverage: Parts replacement only (no on-site engineer)
Hardware Covered: Cisco Catalyst 3850 48-port switches
TAC Support: 24/7 access to Cisco Technical Assistance Center
Software Support: Major and maintenance releases
Replacement Hardware: Delivered by overnight express
