Specification
Service Type: SMARTnet Premium Extended Service
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour hardware replacement)
Covers: Cisco Catalyst 3850 48-port PoE+ (WS-C3850-48PW-S)
Includes: Hardware replacement, Cisco TAC access, IOS software updates
Coverage: Parts and hardware exchange only (no on-site engineering)