Cisco Solution Support Express is a 24x7x4 support service providing round-the-clock technical support and 4-hour hardware replacement for Cisco ASR 1000 series routers with the L-SLASR1-AIS= license.
Specification
Service Type: Support Service Agreement
Coverage: 24 hours per day, 7 days per week
Response Time: 4 hours
Target Equipment: L-SLASR1-AIS= (Cisco ASR 1000 Series with Advanced IP Services License)
Support Includes: Technical support, hardware replacement, software updates
