Cisco Solution Support contract providing 8x5xNBD fault reporting, hardware replacement within next business day, and unified software and hardware support for Cisco ASR 1000 IP Base deployment with access to TAC and vendor-inclusive troubleshooting.
Specification
Annual support contract (1 year)
Fault reporting: 8 hours/day, 5 days/week
Hardware replacement: Next Business Day
TAC access: 24 x 7
Software support: Major and minor updates included
Covers SLASR1-IPB (Cisco ASR 1000 IP Base License)
Includes support for third-party vendor software
Extended Cisco.com access
