Specification
Service Type: Foundation Care Next Business Day (NBD) Onsite
Duration: 5 years
Supported Product: Aruba 7010 Controller
Coverage: Hardware and Software
Response Time: Next business day for hardware; 2-hour callback for software
Support Hours: Monday-Friday 08:00-17:00 (excluding public holidays)
Incident Reporting: 24/7 via telephone, web portal, or automated equipment reporting
Included: On-site hardware replacement, software issue support, system monitoring
