HP 5 year Next Business Day Response Advanced Exchange Thin Client Hardware Support
Specification
Service Duration: 5 years
Response Time: Next Business Day
Coverage Window: 9x5 (business hours)
Service Type: Advanced Exchange
Support Method: Remote technical assistance + hardware replacement
Replacement Shipping: Overnight prepaid courier
Defective Return: Prepaid return shipping included
Replacement Condition: New or equivalent to new
Scope: HP Thin Client systems
Excludes: External monitors
