Specification
Service Duration: 3 years
Response Type: Next Business Day (NBD) Onsite
Coverage: Parts & Labor, Electronic and Physical
Service Hours: 9x5 (8 AM - 5 PM, Mon-Fri, excluding holidays)
Includes: Defective Media Retention (DMR) - customer retains defective storage media
Remote Support: Electronic remote diagnosis and support tools
Target Device: HP Notebooks only (not desktops, servers, or tablets)
