Cisco SMARTnet Service designed for businesses with complex network needs that require direct access to Cisco expertise and resources. This 8x5xNBD contract provides SMARTnet support for the UCS Fabric Interconnect 6454 with fault reporting 8 hours a day, 5 days a week, and 4-hour hardware replacement response time plus 24x7 access to Cisco TAC.
Specification
Service Type: Cisco SMARTnet Standard (Parts Only)
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day delivery)
Hardware Replacement: 4 hours from fault diagnosis
Technical Support: 24x7 access to Cisco TAC
Software Support: Major and maintenance releases of Cisco IOS software
Coverage: UCS Fabric Interconnect 6454 (parts only, no onsite engineer)
