Service Type: SMARTnet Onsite 24x7x4
Coverage: 24 hours/day, 7 days/week, 365 days/year
Response Time: 4 hours onsite
Hardware Support: Replacement parts and onsite engineer service
Software Support: Major and minor IOS updates
TAC Access: 24x7 access to Cisco Technical Assistance Center
Equipment Covered: Cisco ISR 4431 (C1-CISCO4431/K9)
Support Level: Extended service agreement with replacement
