Cisco SMARTnet provides major and maintenance releases of Cisco IOS software, access to TAC, and subject to fault identification by Cisco, replacement hardware delivered by the next business day. This onsite 8x5xNBD contract includes onsite hardware maintenance support for the Cisco Catalyst 9117AXI-Z access point.
Specification
8x5 next-business-day (NBD) onsite service - advance replacement parts with or without a field engineer delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)
Covers: Cisco Catalyst 9117AXI-Z access point
Service Type: Onsite hardware maintenance
Coverage: Monday–Friday, excluding Cisco-observed holidays
TAC Technical Support access included
Software updates and upgrades included
