Support Type: Cisco Solution Support (SSSNT)
Service Level: 8x5xNBD (8 hours per day, 5 days per week, Next Business Day hardware replacement)
Coverage: ISR 1100 4-port platform with LTE and Advanced SMS/GPS
Software Support: Major and minor IOS releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Hardware Replacement: Next Business Day
Response Time: 1 hour
Support Hours: 8 hours a day, 5 days a week
