Specification
Service duration: 3 years
Response time: Next Business Day (NBD)
Service type: Exchange (hardware replacement)
Support hours: 9x5 (Monday-Friday)
Availability: Mon-Fri, 08:00-17:00 (except bank holidays)
Hardware support: Parts and labour included
Software support: Remote technical support, software updates and patches
Scope: HPE Aruba 9004 Gateway (applies to part numbers R1B20A, R1B21A, R1B22A, R1B23A, R1B24A)
