Specification
Service Type: SmartNet (SNTP) 24x7x4
Coverage: MDS 9148T 32G FC Switch with 24 active ports
Response Time: 4 hours
Availability: 24 hours, 7 days per week, 365 days per year
Service Includes: Software support (major and minor updates), hardware advance replacement, 24x7 TAC access
Hardware Replacement: Parts only (no onsite engineer)
