Cisco SmartNet service contract providing 8x5xNBD (parts-only) support for bulk-packaged Aironet 3800 Series access points. Includes hardware replacement by next business day, software updates, and access to Cisco TAC.
Specification
Service Type: Cisco SmartNet
Support Level: 8 hours/day, 5 days/week (8x5)
Response Time: Next Business Day (NBD) hardware replacement
Coverage Type: Parts only (no engineer dispatch)
Applicable to: Aironet 3800 Series Access Points (BOM Level AP3800i)
Includes: Software updates, TAC access, hardware exchange
Description
Cisco SmartNet service contract providing 8x5xNBD (parts-only) support for bulk-packaged Aironet 3800 Series access points. Includes hardware replacement by next business day, software updates, and access to Cisco TAC.
Specification
Service Type: Cisco SmartNet
Support Level: 8 hours/day, 5 days/week (8x5)
Response Time: Next Business Day (NBD) hardware replacement
Coverage Type: Parts only (no engineer dispatch)
Applicable to: Aironet 3800 Series Access Points (BOM Level AP3800i)
Includes: Software updates, TAC access, hardware exchange
