Service Type: Technical Support & RMA
Coverage: 24x7x365 availability
Support Channels: Web, Chat, Telephone
Hardware Replacement: Next business day advance exchange (no need to return defective unit first)
Included Services: FortiGuard foundational subscriptions for dynamic policies
Service Duration: 1 Year
Device Model: FortiGate-200E
Response Time: 1 hour for both critical and non-critical issues
